Privacy Policy

1. Who we are

ElectFix Ltd operates the ElectFix website and online shop. We are responsible for the personal information we collect and process through this website.

2. Information we collect

Depending on how you use our website and services, we may collect information including:

• Your name and contact details.
• Your email address and telephone number.
• Your billing and delivery address.
• Information relating to orders, purchases and returns.
• Account information where you create an ElectFix account.
• Information you provide when contacting us regarding a product, repair or customer service enquiry.
• Technical information necessary for the operation and security of our website.

3. How we use your information

• Process and fulfil your orders.
• Take and administer payments.
• Arrange delivery and provide order updates.
• Manage returns, refunds, warranties and repairs.
• Provide customer service and respond to enquiries.
• Create and manage customer accounts.
• Prevent fraud and protect the security of our services.
• Meet our legal, tax and accounting obligations.
• Operate and improve the ElectFix website and services.

4. Legal bases for processing

Where applicable under UK data protection law, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have given consent.

5. Payments

Payments may be processed by third-party payment providers. Payment providers may process information required to authorise and complete your transaction in accordance with their own privacy policies.

ElectFix does not need to store your full payment card details in order to process normal online card payments.

6. Delivery and service providers

We may share information with organisations that provide services necessary to fulfil your order or operate our business, such as delivery companies, payment processors, hosting providers and professional advisers.

7. eBay

ElectFix may use eBay services and APIs to manage products, listings, inventory, orders and related marketplace activities.

Information received from or supplied to eBay is handled only as necessary to operate our eBay marketplace activity and provide services relating to transactions made through eBay.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing warranty or repair support, resolving disputes, and meeting legal, tax and accounting requirements.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

10. Your rights

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict certain processing.
• Object to certain uses of your information.
• Request transfer of certain information.
• Withdraw consent where processing is based on consent.

11. Cookies

Our website may use cookies or similar technologies that are necessary for functions such as login sessions, shopping carts, security and checkout.

If we introduce non-essential analytics, advertising or marketing cookies, we will provide any additional notices or consent controls required by law.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page together with its last updated date.

13. Contact us

If you have any questions about this Privacy Policy or how ElectFix handles your personal information, please contact:

ElectFix Ltd
[email protected]